FAQ

What is the area required to install the lift?
 5'x9' install area
The mounting area on the ceiling is 5 ft. x 5 ft. (Consisting of the two rollers and two strut channels)
The lift can be rotated and can go in any direction
4x8 Lift: Minimum Required area 108" (9 ft.) x 60" (5 ft.)
 
How is the Unit installed?
The Auxx-Lift has strut channels that are installed perpendicular to the garage ceiling joists or ceiling supports. Two struts are installed to at least 4 ceilings supports for extra redundancy. Afterwards you connect the motors and platform
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Can I install the unit myself?
The installation is similar to that of an automatic garage door opener. You work overhead on a ladder or scaffold and you have to find the ceiling's joists. You have to install the 2 mounting rails to the ceiling's supports.
We also have professional installers 
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We have install videos (on the Help page) and step-by-step instructions make this a very straightforward overhead garage rack installation. You could hire a local handyman or contractor and call us during the install if you have questions - Tech Support: 805.862.8271. OR call our installer coordinator Anna at 310-330-6866 for an installer near you

The install consists of:

1) locating the struts and accounting for enough clearance around the 4x8 platform (ideally 5'x9').

2)Mounting the struts with the lag screws, hanging up the motors, and hanging up the platform and leveling it

 Do you have installers?

Need an installer? Call Anna at 310-330-6866 (we have installer in all cities)


How much leeway do I have with the location of the 5 ft. x 5 ft. mounting frame made of struts and the motors?

There is a lot of flexibility. You want to hit 4 joists ideally (3 joists minimum), but you can also extend the strut channels to hit a 4th or 5th joist. The location of your lift might be too close to an obstructing item (duct, shelve, washer/dryer) You can still mount the struts close to the obstructing item directly underneath and just move the motors over on the 5 feet strut channel

How was the Auxx-Lift Series developed?

Auxx-lift has been developed over the last 4 years and has undergone many revisions and product testings to UL-standards to make it a safe and trouble-free product. It is a revolutionary home improvement and storage product. We eliminated the shortcomings of other storage products and adopted special features such as a remote-control. We bring you safety, excellent design and high quality at the lowest possible price

I want to become a dealer/installer

You can email us at Auxxlift@gmail.com


What happens in case of a power outage?

The lift has multiple internal locks and the lift is always locked in place unless you lower or raise it. During a power outage you can use a regular step-ladder to get your items or lower the lift once the power is back on

 

What is special about this product? What are the benefits of it's design?
 
The Auxx-lift was designed to provide maximum storage, safety, convenience and a strikingly attractive design. We also eliminated the shortcomings of similar storage products such as an unclean design,  inaccessibility, low-quality components and safety issues,
We added extra features such as a wireless remote, three extra support beams and redundant safety features not found on competitor's and we use a superior and strong storage platform, C-channel beams and wire mesh decking. The lift also has numerous ceiling connections at each support for added strength. 
The maximum strength and durability and industrial quality design make it stand out as well. It has an adjustable height for greater convenience and a wide range of storage options (multiple units can be installed side by side)
Returns:
For a period of (60) sixty from the date of purchase, should you not be satisfied with your product, you are entitled to a full refund less return shipping & handling costs and a 15% restocking fee paid by the buyer. The parts should be in original condition.

To be eligible for a return, your item can be used and it should be in a similar condition that you received it. 

Full return policy: Refunds – Auxx-Lift Store

Partial refunds

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Unique Benefits compared to similar products?

-highest lift capacity (600 lbs.),
-remote,
-holds 4x rated weight (crane-lifting requirement),
-You can unload big items from all sides
-up to 23 ft. travel
-motors can hold more than the rated weight
-unit can be installed in both directions and vaulted ceilings
What is the motor's electrical requirements?
The Auxx-lift 1400 is powered by 2x 1/2 HP, 50-Torque motors. And the Auxx-lift 600 is powered by 2x 1/2 HP motors. They run on standard US household power. The motor draws approximately 2.2 amps. The units can be plugged into the outlets garage door opener outlet as well. The power cord of the unit is 12 ft.
 
What are some notable features?

​Industrial strength steel
Attractive scratch-resistant finish and is made of durable steel
Assembled and designed in America
Each of the two montage rails is connected to at least four ceiling support for extra redundancy as a safety feature (four connections). This also displaces amount of stress on any ceiling joist

Does it have a warranty?
It has a two-year warranty on all parts and we cover damages resulting from improper handling or shipping the product

Seller warrants to the original purchaser that its products are free from defects in materials & workmanship and will perform in accordance with its published specifications.

This warranty does cover cosmetic damage including scratches, dings, dents or cracks even though they do not affect the structural or functional capability of the product.

But it does not cover damages by, misuse, abuse, fire, flood, improper overhead garage rack installation, acts of God, neglect, corrosion, modification or mishandling.

Coverage terminates if the original purchaser sells or otherwise transfers the product.

To report a warranty defect, please contact customer care at Auxxlift@gmail.com. Please include your telephone number. After inspection, if we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. WE are responsible for shipping costs and there is no charge for the inspection.

Contact Information: Auxxlift@gmail.com for manuals, specs, specials and other questions
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