FAQ
It usually take a professional installer about 2 hours and might take one 4 hours for the first install
What if I cannot install it? How difficult is the install?
The install videos (on the Help page) and step-by-step instructions make this a very straightforward install. You could hire a local handyman or contractor you might've worked with before.You can also call our phone support at 8058628271 if any of the install steps seems to difficult and we can walk you through anything via Facetime/Google Duo
The install consists of locating the struts and accounting for enough clearance around the 4x8 platform (ideally 5'x8'6"). Mounting the struts with the lag screws, hanging up the motors, and hanging up the platform
Do you have installers?
We have installers in certain areas such as SoCal, Bay area (California), South Florida/Tampa/Orlando area. Dallas, Tx, Arizona, Cincinnati, OH area, Boise, ID, Denver/Colorado Springs area, ChicagoHow much leeway do I have with the location of the 5 ft. x 5 ft. mounting frame made of struts and the motors?
There is a lot of flexibility. You want to hit 4 joists ideally, but you can also extend the strut channels to hit a 4th or 5th joist. The location of your lift might be too close to an obstructing item (duct, shelve, washer/dryer) You can still mount the struts close to the obstructing item directly underneath and just move the motors over on the 5 feet strut channel
I want to become a dealer/installer
You can email us at Auxxlift@gmail.com
What happens in case of a power outage?
The lift has multiple internal locks and the lift is always locked in place unless you lower or raise it. During a power outage you can use a regular step-ladder to get your items or lower the lift once the power is back on
The Auxx-lift was designed to provide maximum storage, safety, convenience and a strikingly attractive design. We also eliminated the shortcomings of similar storage products such as an unclean design, inaccessibility, low-quality components and safety issues,
To be eligible for a return, your item can be used and it should be in a similar condition that you received it. It doesn't have to be in the original packaging. We do not accept returns on units that have been modified, scrated, damaged, or abused as they cannot be resold as new products.
Full return policy: Refunds – Auxx-Lift Store
Partial refunds
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Unique Benefits compared to similar products?
Industrial strength steel
Attractive scratch-resistant finish and is made of durable steel
Assembled and designed in America
Each of the two montage rails is connected to at least four ceiling support for extra redundancy as a safety feature (four connections). This also displaces amount of stress on any ceiling joist
Seller warrants to the original purchaser that its products are free from defects in materials & workmanship and will perform in accordance with its published specifications.
This warranty does cover cosmetic damage including scratches, dings, dents or cracks even though they do not affect the structural or functional capability of the product.
But it does not cover damages by, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, modification or mishandling.
Coverage terminates if the original purchaser sells or otherwise transfers the product.
To report a warranty defect, please contact customer care at Auxxlift@gmail.com. Please include your telephone number. After inspection, if we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. WE are responsible for shipping costs and there is no charge for the inspection.