60-Day Money Back Guarantee

We offer a 60-Day Money Back Guarantee on all products (excluding custom made products which are final sale and non-refundable). All return items must be unopened, unused, and undamaged units. The product must be unaltered and in original, new condition. Return shipping charges to Auxx Lift must be paid by the customer and will not be refunded.

Partial refunds

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 60 days after delivery
• After 60-days, and up to 90 days from the date of purchase, if product has not been installed, it can be returned for a refund minus a 15% restocking fee and the original shipping cost.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please email us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:
5345 N Commerce Ave, Moorpark, CA 93021

Return shipping

To return your product, you should mail your product to: 5345 N Commerce Ave, Moorpark, CA 93021

Last Updated: September 13, 2024