5-Year Premier Attic-Lift Coverage

I recently purchased an attic lift and wanted to share my experience. The installation process was relatively straightforward, although I found the instructions to be somewhat unclear and challenging, especially when it came to making the necessary adjustments.

However, I cannot speak highly enough about the customer service I received. The technician assigned to us was incredibly caring and attentive to our needs. He walked us through the instructions in a 25-minute phone call, clarifying the process and helping us resolve our issues. Without his assistance, I doubt we would have successfully completed the adjustments.

Once everything was set up correctly, the attic lift worked as advertised. One thing to note for those with high ceilings: it seems that you can only operate the lift about three or four times before it needs to cool down. This is something to keep in mind if you're planning to use it frequently.

Overall, while the installation instructions could use improvement, the excellent customer service and functionality of the lift make it a worthwhile investment.

Had a handyman install the lift. The closest installer is 2.5 hours from here(Fort Wayne,In.) Took him approx. 4 hours on Friday and 2 hours today to finish. All of today’s time was trying to figure out how to do the adjustments. He felt the instructions were very confusing and hard to follow on the instructions that were sent with the lift. But so far works great, will save a lot of back pain for this old man!

They need to have a larger number of installers. I live on the panhandle of Florida. There are no auxx- lift trained technicians in this area and no Handyman will take this job. So now my $2000 lift is comfortably sitting on my garage floor.